What we do

KL&P looks at statistics and studies and takes notice. 43 percent of all customers who defect do so because of issues they have with service...with over 75% of those defectors citing employee attitude as the core cause of their frustration.

We’re equally concerned with a company’s own employees. Gallup, Towers Perrin and other studies tell us that over three-quarters of the workers are either not engaged or disengaged.

So just what is it that KL&P Marketing & Motivation does? We are hard at work to deliver to you ways to boost enthusiasm and engagement. No matter if your audience is internal or external, they have one thing in common: they are human. They are individual, yet they are proud members of a particular sub-culture. They seek autonomy, yet they long to be recognized and appreciated. They can be loyal, but they are bombarded with temptations to stray.

So we work to enhance the customer experience. And we work to enhance employee potential.

Imagine for a moment what it would be like with a 25% increase in repeat business this year over last. And then factor in the possibility that you can get a 25% bump in employee engagement measures, improving safety, quality and productivity . We want to help your company become an unstoppable force in your industry.

What we do is sit shotgun with you as you drive your campaigns to new levels of success. We are your coach, your cheerleader, your personal shopper, your secret weapon. The professionals at KL&P Marketing & Motivation will make you shine. (By the way, we have some terrific imprinted polishing cloths, too!)